1. SERVICE ADDRESS - The address where the water service is supplied.
  2. ACCOUNT NUMBER - Individual number identifying the property.
  3. TOWNSHIP / DISTRICT - Township or district location
  4. NAME & POSTAL ADDRESS OF THE OWNER
  5. LAST DAY FOR PAYMENT OF YOUR WATER ACCOUNT
  6. TOTAL DUE - Dollar amount due to be paid.
  7. PROPERTY DETAILS - Specific address details (often including lot and DP numbers) of where the water service is supplied.
  8. QUARTERLY CONSUMPTIONS - Your water account is read every 3 months.

    1st Quarter anywhere between 1st July - 30th September
    2nd Quarter anywhere between 1st October - 31st December
    3rd Quarter anywhere between 1st January - 31st March
    4th Quarter anywhere between 1st April - 30th June
  9. A COMPARISON of how many kilolitres were used during the same period last year (eg compare summer quarter to summer quarter)
  10. PRESENT READING DATE - The most recent date the meter readers have read your water meter.
  11. PREVIOUS READING DATE - The date of the previous reading from your water meter (listed as present reading date from your previous account).
  12. EXPLANATORY DETAILS FOR CALCULATION OF YOUR ACCOUNT
    • Service Number - A computer generated number for internal identification only.
    • Meter Number - Your water meter is stamped with a number giving it an individual identification.
    • Meter Readings - Present - most recent record of kilolitres obtained from the BLACK dials on your meter
    • Previous - last reading of your meter from the BLACK dials.
    • Kilolitres Charged - Subtract the "previous reading" from the "present reading". This new figure is the amount of water (in kilolitres) having passed through your water meter.
    • Days - Number of days calculated on your account.
    • Tariff Code - Internal identification only.
    • Charge details - Refer to the Water Prices Booklet on Water Prices to obtain the current kilolitre rates).
  13. BALANCE BROUGHT FORWARD - Rounding of cents brought forward from your previous account, ADDED ON to your account.
  14. ROUNDINGS CARRIED FORWARD TO NEXT ACCOUNT - Roundings of cents TAKEN OFF your account until next account.
  15. AVAILABILITY CHARGE - Fixed cost, to cover plant upkeep, daily operations, construction, maintenance and replacement. This charge ensures each customer meets a reasonable share of these basic supply costs, even if little or no water is used.
  16. TOTAL DUE - Amount now due for payment.
  17. NAME OF OWNER - Name of legal owner of the property.
  18. DATE OF POSTING - Date account was posted.
  19. ACCOUNT NO. - (Refer to Number 2)
  20. AMOUNT DUE - Amount now due for payment.

IF YOU REQUIRE FURTHER INFORMATION REGARDING YOUR WATER ACCOUNT PLEASE CONTACT OUR ENQUIRIES DEPARTMENT
ON 02 69220608